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Privacy Policy – What We Collect and How We Keep It Safe

When you open an account at 4dlotoo, you share personal details with us so we can verify your identity, process deposits via Touch 'n Go, GrabPay, Boost dan…

Account verification onlySecure payment processingData retention limitsAccess request optionDeletion on request
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4dlotoo Privacy Policy – What We Collect and How We Keep It Safe
CONTACT PRIVACY TEAM

How to Reach Us About Your Data

If you want to see what information we hold, correct a mistake in your profile, or delete your account and all associated records, get in touch with our privacy team through live…

Live Chat Open the chat bubble in the bottom corner of any page and type your data request. An agent will verify your identity with your registered email and account reference, then log your request immediately. Live chat runs every day from morning until late evening Malaysia time, so you can reach us whenever it's convenient.
Email Privacy Send your full name, registered email, and a description of your request—view my data, correct my profile, or delete my account—to our privacy inbox. Include your account username so we can locate your records quickly. You will receive an acknowledgment within one business day and a full response once we verify your identity.
Ticket System Log into your account, navigate to the support section, and open a new ticket tagged Privacy Request. Describe what you need: access, correction, or deletion. Because you are already logged in, we can verify your identity automatically and process the request faster than by email, often completing simple corrections on the same day.
HOW WE PROTECT

The Safeguards and Practices Behind Your Privacy

We built our platform with data protection in mind from the start. Every piece of personal information you share—email, phone, payment references—moves through encrypted connections and sits behind access controls that limit…

Encrypted Storage

Your account details and transaction history are encrypted at rest using industry-standard algorithms. Even if someone gained unauthorized access to our servers, they would see only scrambled data. Encryption keys rotate on a schedule and are stored separately from the data they protect, adding an extra layer of security to your information.

Session Cookies Only

We use session cookies to keep you logged in and remember your language preference while you browse the lobby. These cookies expire when you close your browser. We do not track you across other websites or build advertising profiles; the cookies exist solely to make your visit smoother and more personal within our own site.

Access Controls

Only a small number of staff members can view full account records, and every access is logged with a timestamp and reason. Support agents see only the information they need to resolve your query—username, deposit history, recent game sessions—while your full identity documents and payment credentials remain restricted to compliance officers who review them during verification.

Retention Limits

We keep your account data for as long as your account is active and for a fixed period after you close it, as required by local record-keeping rules where applicable. Once that period expires, we anonymize or delete your personal details from our live systems. You can request early deletion at any time, and we will comply unless we must retain specific records for legal or regulatory reasons.

Third-Party Processors

Payment partners like Touch 'n Go, GrabPay, Boost and FPX handle your deposit and withdrawal instructions. We share only the transaction amount, your account reference, and the payment method; we never send your full credentials or identity documents to these processors. Each partner operates under its own privacy policy, and we work only with those who meet recognized security standards.

Your Rights Summary

You can ask us to send you a copy of all data we hold, correct any mistakes in your profile, restrict how we use your information, or delete your account and associated records entirely. These rights are available to you at any time; simply contact our privacy team through live chat, email, or the ticket system and we will guide you through the process, complete with identity checks to ensure your data goes only to you.

Common Questions About Your Data and This Policy

Below are the questions we hear most often from players in Melaka, Petaling Jaya and across Malaysia about what we collect, how long we keep it, and how to update or remove your information. If your question is not covered here, reach out through live chat or email and our privacy team will give you a detailed answer within two business days.

We ask for your full name, date of birth, email address, phone number, and a password. During account verification we may request a government-issued ID and proof of address to meet local requirements where applicable. We also log your IP address and device type when you sign up to help detect fraud and keep accounts secure.

We do not sell or rent your personal information to third parties for their marketing. We share transaction details with payment processors—Touch 'n Go, GrabPay, Boost, FPX—so they can complete your deposit or withdrawal, but we send only the amount, account reference, and payment method, not your full identity documents or credentials.

We retain your records for a period required by local law where applicable, typically a few years, to resolve any disputes and meet audit obligations. After that period expires, we anonymize your data or delete it from our active systems. You can request early deletion, and we will comply unless specific records must be kept for regulatory reasons.

Yes. Log into your account and open a privacy-request ticket, or email our privacy team with your registered email and username. We will verify your identity and send you a copy of all personal data we hold—registration details, transaction history, game logs, support tickets—within thirty days of your request.

If your email, phone number, or name changed, log in and update those fields in your account settings. For changes that require verification—like a new date of birth or address—open a support ticket or contact us via live chat. We will ask you to upload a new proof document, review it, and update your profile within a few business days.

When you request deletion, we close your account, withdraw any remaining balance to your registered payment method, and remove your personal details from our live database. We keep anonymized transaction logs for the legally required period where applicable, but they no longer contain your name, email, or other identifiers that link back to you personally.

No. The cookies we set are session cookies that work only on our domain. They remember your login state and language preference while you browse our pages. We do not use tracking pixels or cookies that follow you to other websites, and we do not build advertising profiles or share cookie data with ad networks.

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